This problem has been recovered already.
A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.
Incident Date
- Occurred 1: 2024-01-28 22:52 [UTC]
- Recovered 1: 2024-01-28 22:54 [UTC] (2 minutes period)
- Occurred 1: 2024-01-29 01:16 [UTC]
- Recovered 2: 2024-01-29 01:18 [UTC] (2 minutes period)
What Occurred
A specific customer who is using a paid service at our base in Japan is unable to access Questetra BPM Suite during the above time period.
Cause of Trouble
Abnormal end of a server process on the application server
Reaction
Recovery by restarting the application server