Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 23:47 and 23:55 on 12th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
- Occurred: 22019-05-12 23:47 [UTC +9:00]
- 2019-05-12 14:47 [UTC]
- Recovered: 2019-05-12 23:55 [UTC +9:00] (8m)
- 2019-05-12 14:55 [UTC]
Some customers using Business Plan (paid version) were not able to log in to Questetra BPM Suite.
Cause of Trouble
Abnormal end of a server process on the application server
Recovery by restarting the server process