This problem has been recovered already.
A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.
Incident Date
- Occurred: 2022-11-21 09:11 [UTC]
- Recovered: 2022-11-21 09:21 [UTC] (10 minutes period)
What Occurred
A specific customer who is using a paid service at our base in Japan is unable to access Questetra BPM Suite during the above time period.
Cause of Trouble
Several server processes occupied database connections and were unable to accept new requests.
Reaction
Recovery by restarting the server process