This problem has been recovered already.
A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.
Incident Date
- Occurred: 2022-12-11 15.42 [UTC]
- Recovered: 2022-12-12 05:50 [UTC] (14 hours 8 minutes period)
What Occurred
- Some customers in Japan who have paid for the application can no longer connect to URLs beginning with the https://s.questetra.net/XXXXXXXX/ format via HTTP.
- Example 1: HTTP connections between Workflow Apps, etc. fail in workflow infrastructure where URLs begin with the https://s.questetra.net/XXXXXXXX/ format.
- Example 2: HTTP connection error when trying to send an HTTP request from a Message Start Event (HTTP) or Questetra REST API whose URL starts with https://s.questetra.net/XXXXXXXX/ from a [Throwing Message Intermediate Event (HTTP)] or [Script Task]. HTTP connection error occurs when attempting to send an HTTP request from [Throwing Message Intermediate Event (HTTP)]
Cause of Trouble
Due to an error in the server configuration applied during planned maintenance work performed on December 12
Reaction
Correct and restore configuration errors