This problem has been recovered already.

A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.

Incident Date

  • Occurred: 2023-04-25 09:02 [UTC]
  • Recovered: 2023-04-26 00:56 [UTC] (15 hours 54 minutes period)

What Occurred

Workflow processing did not progress in the environment of a specific customer who is using it for a paid service at our base in Japan

Cause of Trouble

As a result of memory shortage in the server, the function to advance workflow processing on the backend terminated abnormally and stopped.


Recovery by restarting the server process