This problem has been recovered already.
A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.
Incident Date
- Occurred: 2023-04-25 09:02 [UTC]
- Recovered: 2023-04-26 00:56 [UTC] (15 hours 54 minutes period)
What Occurred
Workflow processing did not progress in the environment of a specific customer who is using it for a paid service at our base in Japan
Cause of Trouble
As a result of memory shortage in the server, the function to advance workflow processing on the backend terminated abnormally and stopped.
Reaction
Recovery by restarting the server process