This process manages the progress of an enquiry from receipt to response.
When an enquiry is received on a specific Slack channel, the workflow is automatically initiated.
When the person in charge creates a response, the response is automatically posted to the Slack channel where the query was received.
Worker (#of Swimlane: 2)
General Inquiry Desk Leader
Head of Inquiry Response Team
Handler
Person in charge of responding to inquiries.
Business Flow (Complexity of Workflow: 14)
61. Designate a responder
The head of the enquiry response team designates a responder.
132. Response
The query responder enters the answer.
193. Assessment of response
The head of the enquiry response team evaluates the outcome of the response.
41x1. JSON parse file acquisition
9x2. Subject, body of response.
The workflow platform sets the subject line and the body of the response.
40x3. Subject (No response)
37x4. Posting responses to Slack
Business Process Variables (#of Data Item: 27)
▼ Contact Information ▼0
Nameq_name1*
Company Nameq_company2*
Email Addressq_email3
The email address of the inquiring party is stored.
Telephone Numberq_tel4
The phone number of the inquiring party is stored.
Noteworthy Past Inquiriesq_note5
Contains past queries of particular note concerning the query source.
▼ Questionnaire ▼6
Date Receivedq_receiveDatetime7
The date and time of receipt of the query is stored.
